Personal Training Client Agreement 

Policies, Terms and Conditions 

By investing and participating in Personal Training, you are fast tracking your results and I have faith that by working together we can make the changes you want in terms of your health and fitness. However, it does take two to get results. Success requires a level of personal commitment from you as well. 

Assumption of risk Disclaimer

You agree that if you engage in any physical exercise or activity, Including personal training Or use any facility or equipment for any purpose, You do so at your own risk and assume the risk of any and all injury and/or damage you may suffer, whether while engaging in physical exercise or not. This includes injury or damage sustained while and/or resulting from using any premises or facility or using any equipment, whether provided to you by the trainer or otherwise, Including injuries or damages arising out of negligence of the trainer, whether active or passive, Or any of, the trainers affiliate's, employees, agents, representatives, Successors, and assigns. 

your assumption of risk includes, but is not limited to, your use of any exercise equipment (mechanical or otherwise), sports fields, courts, or other areas, locker rooms, sidewalks, parking lots stairs, pools, whirlpools, saunas, steam rooms, lobby or other general areas of any facilities or any equipment. 

You assume the risk of your participation in any activity, class, programme, instruction or event, including but not limited to weight lifting, walking, jogging, running, aerobic activities, aquatic activities, tennis, basketball, volleyball, racquetball, or any other sporting or recreational endeavour.

you agree that you are voluntarily participating in the aforementioned activities and assume all risk of injury, illness, damage or loss to you or your property that might result, including without limitation, any loss or theft of any personal property, whether arising out of the negligence of trainer or otherwise.  

this waiver and release of liability includes, without limitation, injuries which may occur as a result of

1. Your use of any exercise equipment or facilities which may malfunction or break. 

2. Improper maintenance of any exercise equipment. 

Session Policy 

The most important factor in improving health and fitness and achieving results is consistency. Training regularly and turning up for each session is just as important as the quality of the workout. Personal training guarantees you will receive quality instruction and professional service. Our training session is valuable and I ask that you respect this by giving me notice of 24 hours prior to any designated session if you are going to be unable to attend. Failure to do so may result in sessions being lost / still being charged.

Confidentiality 

All information you give me will be kept in confidence. Your personal details and medical information will not be made available to third parties unless permission to do so is granted by you.

Privacy Notification

Protagonist Fitness process personal information in order to fulfil the contract for the provision of the personal training service you are considering. Your health data is necessary for legal purposes and to ensure I am appropriately qualified to help you. Your data will not be shared externally and we will ensure your data is appropriately protected at all times. Your data will be held on file for 7 years following the end of the service in accordance with legal requirements. You may request to see the information we hold and have it corrected or deleted at any time. If you wish to do so or have any further questions please contact me. You have the right to lodge a complaint with information commissioner’s office (ICO) should you believe I am not processing your information in accordance with the law or your request has not been dealt with appropriately

Payment and refund policy

Payment must be by credit/debit card. 

Your monthly payment represents the support and preparation outside of sessions as well as the sessions themselves, as well as the support and access to personal training software. It is also calculated to incorporate 4 unpaid weeks which allow for breaks at times when we are unable to cover planned absence on the part of either or both of us. Where possible I will endeavour to continue to support you during any planned absence on your part or schedule additional sessions before or after your break as long as I have sufficient notice (1 month where possible).

Month to month can be cancelled at any time.

(If session based) I will endeavour to accommodate changes in schedule where possible however if you have planned absences during this time please let me know ASAP to agree an extension. Your payment represents your investment in your wellbeing and covers far more than the exercise sessions themselves. Our focus is on working together to get the results you are after, I will therefore be providing appropriate nutrition information, support, check in opportunities, workout suggestions for when you are unable to make sessions and suggested additional activity levels to maximise your results. It is always your choice whether you make use of these options or not. As a part of our commitment to excellence, we have a clear refund policy in place. Please note that all sales are final, and we do not offer any refunds or returns on our products or services. We encourage you to carefully review all information about our products or services before making a purchase. In the unlikely event that there is an issue with your purchase, please contact us with your issue through our contact page on the website https://www.protagonistfitness.com immediately. We will do our best to resolve the issue to your satisfaction.

Injury Rehabilitation Policy

I understand that there are times that you may not be able to participate in the session due to an injury. But this does not mean you should not train at all. As long as you give me 24 hours’ notice I can plan an alternative session for you to take into consideration your injury. It is important to keep the momentum going! 

Communication

I request that you use my mobile number and or whatsapp for communications relating to sessions and use my email address (dean@protagonistfitness.com) for all other communications. Wherever possible I will respond to any communications within 24 hours during the week and 48 hours at weekends. 

100% Guarantee 

As with any professional business, I am not happy unless you are. If for some reason you are not happy with my service can you please let me know so I can endeavour to provide you with the highest quality of service and rectify any problems as soon as possible. In order to get the best results possible, I recommend you make full use of the check in opportunities provided and my knowledge. If at any point you would like to know the reasoning behind any of the programming or suggestions I make please feel free to ask, I’m always happy to provide explanations where that is preferred. 

Personal Agreement 

I promise I will support and advise you to the best of my knowledge, taking into account your preferences and circumstances wherever appropriate. In return I request that you remember you always have a choice and it is your commitment to yourself and your goals that will make the biggest difference to your long term results.